These Terms & Conditions ("Agreement") govern the extended warranty services provided by Prime Care for consumer appliances across India. By purchasing or availing our warranty services, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined below.
Product: Includes Television (LED/LCD/Smart TV), Air Conditioner (Split/Window/Inverter), Washing Machine (Fully/Semi-Automatic/Front/Top Load), and Refrigerator (Single/Double/Triple Door).
Customer: Refers to the original purchaser of the product within India whose name appears on the invoice.
Company: Refers to Prime Care, the issuer and administrator of the extended warranty service.
Warranty Period: The duration of coverage as specified in the invoice or warranty certificate.
2.1 Television (TV)
Coverage includes motherboard, power supply board, and internal electronic components. Display-related issues are covered only if specifically included under the selected warranty plan.
2.2 Air Conditioner (AC)
Coverage includes compressor (if part of selected plan), PCB, fan motor, condenser, evaporator, and gas leakage caused due to manufacturing defects only.
2.3 Washing Machine
Coverage includes motor, control board, gearbox, and drum-related mechanical failures under normal usage conditions.
✔ The warranty includes cost of spare parts and labour for all covered repairs.
The extended warranty coverage begins immediately after the expiration of the manufacturer’s warranty. The validity period shall be 12, 24, or 36 months as specified in the invoice or agreement.
Television: Physical or accidental screen damage, external accessories such as remote controls, cables, stands, and cosmetic damages are not covered.
Air Conditioner: Routine servicing, gas refilling, installation or reinstallation, and damages arising from improper installation are excluded.
Washing Machine: Damages due to overloading, rusting, scaling, hard water effects, and plastic or cosmetic parts are excluded.
✔ Home service is available for large appliances subject to location and serviceability.
The Company will make reasonable efforts to repair the product. If the product is deemed beyond repair:
Illustrative Depreciation Structure:
Multiple repairs do not guarantee replacement of the product.
Service timelines may vary depending on availability of spare parts and geographic location. Services in remote or non-serviceable areas may take additional time.
The Company's liability is strictly limited to repair, replacement, or settlement value of the product. The Company shall not be liable for:
The warranty is non-transferable and is valid only for the original purchaser unless explicitly stated otherwise.
This Agreement shall be governed by and interpreted in accordance with the laws of India, including the Consumer Protection Act, 2019. Any disputes shall be subject to the jurisdiction of appropriate consumer courts or commissions.
The Company shall not be held liable for any delay or failure in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.
For any complaints, queries, or grievances, customers may contact:
Customer Support: +91-9311226140
Email: care@primecarein.com
Address: A-15, Sector-27, Noida, Uttar Pradesh – 201301
The Company reserves the right to modify, update, or amend these Terms & Conditions at any time in accordance with applicable laws and regulations.
This document constitutes a legally binding agreement. By purchasing or using the service, the customer acknowledges acceptance of all terms mentioned herein.